FAQ

From these pages, you can find the answers to most frequently asked questions.

Ticket cards, mobile and vouchers

Why and how to join Edenred’s acceptance network? 

Almost 300.000 users around Finland use Edenred’s products, by being part of our acceptance network you get your share of this group with purchasing power. Additionally we offer our network members many valuable services. Joining here is easy.


What does Merchant ID in network agreement mean?

Merchan ID is a serial number, which can be found from the Merchant Agreement concerning receiving card payments (e.g. from Nets, Teller, Bambora, Osuuspankki). In case you don’t know your Merchant ID, kindly contact the company that accounts the card payments for you. 

What is Merchant Portal?

Edenred Merchant Portal is a website developed for members of our network, where you can follow received mobile payments in real time, check voucher reimbursements, order a pick-up service for vouchers, update your contact details etc. The website is constantly being developed and we will bring more services for our affiliates. Registering here is easy.

How do I make changes to the contract or confidential information?

Please take care, that your company contact details are up to date all the time. In the Merchant Portal you may change you company’s search places-, address- and invoicing details. Confidential information, like changing account number or company name, should be done via Change of contract information form.

Kindly fill in the contract carefully and send it either by mail or e-mail:

Edenred Finland Oy / Kumppanit
Elimäenkatu 15
00510 Helsinki
E-mail: kumppanit-fi@edenred.com
Dismissal of contract with Edenred Finland can be done by contacting our Customer service.

How do Edenred’s settlements work?

Card payments

You receive settlements from purchases quickly ( within 24–48 hours) to your bank account just like paying with any debit-card. Card payment service fees will be charged from you once a month with a separate invoice.
 
Reimburse vouchers with Pick-up service

Pick-up service for vouchers will retrieve vouchers straight from your outlet. It saves your money and time and it is also a safe way to deliver vouchers to be reimbursed. Vouchers sent through pick-up service are 100 % insured. Order pick-up service


You may also make a settlement by sending vouchers and settlement form into the following address:
Edenred Finland Oy
Prepaid-asiakaspalvelu
Box 49 / 00511 Helsinki


Edenred will handle the reimbursement within five working days after receiving your package to Edenred. Provision has been deducted from the payment. Vouchers delivered during working days before 2 pm are regarded as received during that day. We will deliver new settlement forms regularly, but you may also order more forms from Merchant Portal.


How do Edenred payment instruments work at the cash register?

Cards

Transactions paid by card will be verified with a signature instead of a PIN-code. This gives you the opportunity to check that targeted payment instruments are used only for meals and services accepted by Finnish Tax Administration.

Finnish Tax Administration defines the yearly payment limits for lunch benefit; in 2018 the minimum sum for lunch benefit card payment is € 6.50 maximum sum is € 10.40. Recreational benefit and transport benefit have no payment limits, the card will be charged the exact sum of the service.

Vouchers

There is a field for the signature on the back of Lounasseteli™ and Virikeseteli® vouchers as some employers may keep track of the usage of the vouchers. The signature or a name on the back of the voucher are not mandatory but you are entitled to check the user’s identity if you suspect misuse of vouchers. Please note, that no change is given from vouchers.

Mobile payments

The customer shows the sum to be paid from his/her mobile phone and verifies the payment at the cash register by marking the receipt as “used”. You may track mobile payments in Merchant Portal either in real time or at the end of the day. If needed, you may also cancel a payment from Merchant Portal.

Kindly check the following:

  • Paid sum and company details are correct
  • Timer is active
  • Ask the customer to mark the receipt as used

How do I benefit Edenred’s marketing support?

Did you know that as Edenred’s affiliate you may utilize Edenred’s marketing channels, like card holders’ mobile application and newsletter? We gladly receive offers and benefits for cardholders. You may send your offer here.

Contact detail and other important links

Is there something you want to ask? You may always contact Edenred’s affiliate team. 

Contact Us (09) 7594 2848 (lnf/mcf)
Mon-Fri at 9.00 am to 4.00 pm

Edenred Finland Oy Elimäenkatu 15
00510 Helsinki

Ticket Lounas®/ Ticket Restaurant®, Edenred card/Ticket Duo®, Ticket Mind&Body®/Ticket Virike® and Ticket Transport® cards are issued by PrePay Technologies Ltd, a member of Edenred Group, under license from Mastercard International Incorporated. The cards are valid only in Finland within the network of merchants accepting the cards. Card programmes are managed by Edenred Finland Oy. Mastercard is a registered trademark of Mastercard International Incorporated.

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